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Press Release

September 16, 2016

Contact:
Chuck Kettler
Central Exterminating Company
Mobile: 216-771-0555
Email: buggy@att.net

The following statement should be attributed to Chuck Kettler, Vice-President, Central Exterminating Company:

Central Exterminating Company has fully cooperated with investigating authorities and has taken steps, including buying new equipment and training employees, to see that any mistakes we made while working in the Social Security Administration office in Cleveland are not repeated.

We immediately contacted the Ohio Department of Agriculture (ODA) after learning that there may have been problems with how one of our technicians treated the office for bed bugs in February.

The ODA investigation report included no fine or penalty for Central Exterminating. But the report did say the application method seemed improper and that cross-contamination with other pesticides was found.

The application method was in error, and we apologize for that. We now have re-trained all our technicians in proper application methods.

On the cross-contamination issue, we want to emphasize an important fact: The correct pesticide was used in the Social Security Administration office. Very small amounts of other pesticides were found, though, on swab samples used to test the office after the treatment. We believe that resulted from residual amounts of the other pesticides that incorrectly had not been cleaned from our equipment.

While those residual amounts were very small, we want to guard against that happening again. So, we have purchased new equipment that will be used only for bed bug treatment.

Central Exterminating Company has been working in the Cleveland area for decades, and we are proud of our long record of safe and effective service for countless customers. Nothing is more important to us than the well-being of our customers and workers and we are taking all necessary steps to see that we live up to that promise.

 

Letter To Our Valued Customers

September 16, 2016

You may have seen the recent reports on television and online about Central Exterminating Company’s bed bug treatment at the Social Security Administration offices in Cleveland.

We want you to hear our side of this story and, especially, to understand what steps we’ve taken to make sure that any mistakes made are not repeated.

Central Exterminating immediately contacted the Ohio Department of Agriculture (ODA) after learning that there may have been problems with the bed bug treatment in February.

We fully cooperated with the ODA, and there was no fine or penalty for Central Exterminating as a result of the investigation report. But the report did say the application method seemed improper and that cross-contamination with other pesticides was found.

The application method was in error, and we apologize for that. We now have re-trained all our technicians in proper application methods.

On the cross-contamination issue, we want to emphasize an important fact: The correct pesticide was used in the Social Security Administration offices. Very small amounts of other pesticides were found, though, on swab samples used to test the office after the treatment. We believe that resulted from residual amounts of the other pesticides that incorrectly had not been cleaned from our equipment.

While those residual amounts were very small, we want to guard against that happening again. So, we have purchased new equipment that will be used only for bed bug treatment.

Central Exterminating Company has been working in the Cleveland area for decades, and we are proud of our long record of safe and effective service for countless customers like you. Nothing is more

important to us than the well-being of our customers and our employees and we are taking all necessary steps to see that we live up to that promise.

Thank you for your business and continued loyalty. If you have any questions, do not hesitate to contact me at 800-554-1422.

Sincerely,

Charles R. Kettler, Vice-President

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